IT Operations Archives — 躂圖AV /category/it-operations/ Powerful solutions for a complex world Tue, 13 Feb 2024 16:23:13 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 /wp-content/uploads/2019/03/Red-Mark-600px@2x-100x100.png IT Operations Archives — 躂圖AV /category/it-operations/ 32 32 The Whiskey Business of IT Operations /ecs-insight/blog/the-whiskey-business-of-it-operations/ Wed, 22 Mar 2023 13:17:03 +0000 http://ecstech.flywheelstaging.com/?p=23129 We review key takeaways from Episode 3 of Wine About Cybercrime, featuring Vice Presidents of Federal Managed Services Rick Gonzalez and Jeffrey Urlwin.

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The speed with which new threats emerge leads to constant updates, patches, and changes that can create unique challenges for the workforce.

Wine About Cybercrime is the cybersecurity podcast where 躂圖AV invites cyber experts to take a break, enjoy some wine, and discuss the latest challenges and pain points in the field. On our recent Bourbon Edition episode, Whiskey Business, we heard from Rick Gonzalez and Jeff Urlwin, vice presidents of Federal Managed Services at 躂圖AV.

Read on for some key takeaways from the latest episode as Rick and Jeff explore how IT Operations (IT Ops) keeps up with a rapidly evolving threat landscape, the delicate balance of frequent patching and software updates without disrupting end users, and the value of offloading such challenges onto a managed service provider (MSP).

1. Organizations Today are Facing a Rapidly Changing Threat Landscape

IT Ops is in the business of delivering and supporting the IT services an organization needs for both internal and external functions. This mission has been complicated by the speed and relentless nature of cybercrime but also, ironically, by the tools used to fight it. How can that be?

Consider that many organizations are still stuck in a reactionary posture when it comes to cybersecurity, relying on lagging indicators to alert them when something is amiss in their network. When organizations do opt for a more proactive posture and look for leading threat indicators, however, defending their network and responding to the latest threats can still lead to headaches and heartache. How? Because of the constant software updates, patches, and changes that disrupt the end user experience.

As Jeff notes: IT Ops is largely like a utility company people only really notice what youre doing when things go wrong.

2. Executive Leadership Must Balance Productivity and Security While Prioritizing Communication

How are organizations supposed to navigate the inherent challenges of a more proactive approach to IT Ops?

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STEP 1:

The first step is for executive leadership to commit to a balance of productivity and security. While you obviously cant leave your organization unsecure, there is such a thing as veering to the other extreme and paralyzing employee productivity. Generally, the more sensitive the industry is, the less consideration is given to productivity in favor of risk management.
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STEP 2:

The second step: prioritizing clear and timely communication regarding what updates are coming and when, which helps the users and the enterprise. Without that, personnel may lose work progress due to unexpected updates pushed without warning, causing reboots, lost time, and lost continuity.
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STEP 3:

If these two steps arent followed, the worst-case scenario is that your employees behavior is altered for the worse by continuous changes, leading to decreased productivity, a more frustrated workforce, and a heavier workload for IT Ops to resolve a queue of IT issues.

3. There is Value in Offloading These Challenges Onto an MSP

Leaning on a trusted provider to manage your IT Ops creates significant value. Doing so enables you to expand your coverage without expanding your costs. MSPs also help solve the communication issue by having pre-developed communications plans and deliveries as part of the service. Finally, a good provider will ensure consistent, quality service and support so that your organization remains secure without compromising your employees work experience or productivity.

躂圖AV is your one-in-all IT Ops provider, offering dedicated monitoring, enterprise observability, Layer 1 touch labor and troubleshooting, and reach back to our industry-leading cybersecurity experts. We also offer a choice of co-managed or fully managed IT Ops different degrees of involvement and oversight that can match your unique needs.

Ready to conquer the “Whiskey Business” of IT Ops?

Reach Out To Our Experts Today

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]]> 躂圖AV Wins $26M Contract Supporting IRS Modernization Efforts /ecs-insight/press-release/ecs-wins-26m-contract-supporting-irs-modernization-efforts/ Tue, 29 Nov 2022 13:00:36 +0000 http://ecstech.flywheelstaging.com/?p=21470 躂圖AV has been awarded a two-year contract for $26M supporting IRS modernization and application redesign.

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躂圖AV will lead the largest data migration in IRS history and assist in redesigning legacy applications

FAIRFAX, Va. November 30, 2022 躂圖AV, a leader in advanced technology, science, and digital transformation solutions, has won a two-year contract valued at $26M in support of the Services and Enforcement Division of the .

The IRS is currently engaged in modernization efforts as part of the agencys six-year released in 2019. Key pillars of the plan include improving the taxpayer experience and core taxpayer services and enforcement, modernizing IRS operations, and standardizing cybersecurity and data protection.

躂圖AV will be leading the largest data migration in IRS history by migrating current applications, business workflows, and forms to SharePoint Online, a collaboration and document management platform that integrates natively with Microsoft Office. For legacy applications, workflows, or forms that cannot be directly migrated to SharePoint Online, 躂圖AV will redesign those applications on Power Platform, a modern low-code platform.

John Heneghan

President of 躂圖AV

躂圖AV is excited to help the IRS modernize its core business applications, said John Heneghan, president of 躂圖AV. 躂圖AV data migration and modernization efforts will provide an enhanced taxpayer experience and enable more efficient services in support of the agencys mission: helping citizens understand and meet their tax responsibilities and enforcing the tax law with integrity and fairness.

As the federal leader in Microsoft 365 migrations and implementations and a Gold-level Microsoft partner, 躂圖AV is well-positioned to leverage our application development and modernization expertise for the IRS, said Joanne Morris, vice president of the Treasury and Energy programs at 躂圖AV. By modernizing legacy applications on Power Platform, the IRS will also benefit from better insights from their data, improved automation, and the ability to leverage artificial intelligence (AI) capabilities native to Power Platform.

Joanne Morris

Vice President of Treasury & Energy Sector at 躂圖AV

About 躂圖AV
躂圖AV, ASGNs federal government segment, delivers advanced solutions in cybersecurity, data and artificial intelligence (AI), cloud, application and IT modernization, science, and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence, and commercial industries. 躂圖AV maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, 躂圖AV has more than 3,500 employees throughout the United States. For more information, visit 躂圖AVtech.com.

About ASGN Incorporated
ASGN Incorporated (NYSE: ASGN) is a leading provider of IT services and solutions, including technology and creative digital marketing, across the commercial and government sectors. ASGN helps corporate enterprises and government organizations develop, implement and operate critical IT and business solutions through its integrated offering of professional staffing and IT solutions. For more information, visit us at .

Contact
Joanne Morris, VP Treasury and Energy Programs
(703) 424-3584
joanne.morris@ecstech.com

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]]> Rethinking IT Operations /ecs-insight/blog/rethinking-it-operations/ Thu, 06 Oct 2022 13:53:58 +0000 http://ecstech.flywheelstaging.com/?p=20686 In the post-pandemic era, a disproportionate burden falls on IT personnel to ensure operational continuity. Rethinking IT Ops means outsourcing these responsibilities to a managed provider, netting the same capabilities at a fraction of the cost.

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With increasing digitization and remote access, Information Technology Operations (IT Ops) feels acute pressure to ensure operational continuity.

As your personnel are stretched thin providing day-to-day troubleshooting and monitoring for vulnerabilities and threats, its time to rethink IT Ops. A managed service provider with a proven track record and expertise, such as 躂圖AV, can help your organization realize the same capabilities as in-house IT Ops (or better) at a fraction of the cost. Read on to learn more about the specific challenges facing IT Ops today and the value in outsourcing these responsibilities as well as what to look for in an ideal partner.

The Pressures Facing In-House IT Ops

While onsite operations have ramped up in recent months, Security and IT Ops remain , even as organizations cyber assets and network complexity . This growth increases not just the workload for IT team members, but the organizations total attack surface area.

The result: your personnel spend their days distracted with day-to-day troubleshooting. They lack the resources to move beyond a reactive posture and perform the analysis needed for observability. Capabilities such as early warnings for outages or proactive threat hunting remain elusive.

This model of IT Ops drives a vicious cycle of burnout. Constantly replacing personnel represents a huge cost, and the time and money spent on training new recruits will often not be recouped. Finally, the lack of a proactive security approach also puts organizations at risk of significant costs in the form of a breach.

Finding An Ideal Partner

Partnering with a managed services provider for either co-managed or fully managed IT Ops enables you to increase your IT Ops capabilities while reducing your costs. Your provider should be flexible and able to offer you different degrees of involvement/oversight to match your unique needs.

Co-Managed IT Ops

Offers basic monitoring, troubleshooting, and alerts, as well as the tracking and root cause investigation necessary for real observability.

Fully Managed IT Ops

Goes a step further by configuring, maintaining, and updating tools and systems, in addition to providing on-call/onsite resources for immediate emergency response.

Even with all its services, a fully managed IT Ops partnership still results in significant cost reduction for the typical business. It alleviates IT retention problems and enables a more forward-looking, strategic approach to IT Ops and security. Outsourcing IT Ops capabilities also frees up critical resources to be used elsewhere in the organization.

躂圖AV has the expertise to provide those capabilities. With co-managed and fully managed offerings that scale with the size of your enterprise and your specific needs, we can take the pressure off while ensuring your IT Ops remains effective. Reach out to 躂圖AV experts today if youre ready to rethink IT Ops.

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