ServiceNow Archives — ľAV /category/servicenow/ Powerful solutions for a complex world Thu, 25 Apr 2024 18:34:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 /wp-content/uploads/2019/03/Red-Mark-600px@2x-100x100.png ServiceNow Archives — ľAV /category/servicenow/ 32 32 At Your Service: The Art of ITSM Implementation /ecs-insight/case-study/at-your-service-the-art-of-itsm-implementation/ Wed, 24 Apr 2024 11:00:05 +0000 http://ecstech.flywheelstaging.com/?p=15696 Leveraging the power of the ServiceNow Platform, ľAV is helping one DoD customer plan and execute operations critical to our nation’s defense.

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]]> With ľAV Support, DMEA First to Obtain ServiceNow NSC Authorization to Operate /ecs-insight/press-release/with-ecs-support-dmea-first-to-obtain-servicenow-nsc-authorization-to-operate/ Mon, 11 Sep 2023 15:45:23 +0000 http://ecstech.flywheelstaging.com/?p=26198 ľAV is the first IT services provider to migrate a customer to the secure IL5-compliant environment of the ServiceNow National Security Cloud.

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ľAV’ ServiceNow NSC Migration Services have enabled Defense Microelectronics Activity to obtain authorization to use the IL5-compliant National Security Cloud

MARTIN BURKE

Vice President, Integrated Solutions

“ľAV provided the expert risk-management framework and ATO services that enabled DMEA to obtain the first ATO in the National Security Cloud and go live with ServiceNow,” said Martin Burke, vice president of Integrated Solutions at ľAV. “This significant milestone sets the standard for future NSC implementations.”

Widely used by public and private organizations for digital transformation, the ServiceNow SaaS platform has enabled DMEA to modernize its customer and contractor management and IT-service management and offer an improved employee experience. The agency plans to use the platform to leverage workflow automation and modernize facilities management systems and is considering other possible uses, such as IT asset management, IT operations management, and security operations.

“Many agencies will be moving to the NSC,” said John Heneghan, president of ľAV, “and we’re honored to be in a position to help them protect national security data while they use ServiceNow to streamline workflows, optimize processes, and otherwise improve how they work and support their missions.”

JOHN HENEGHAN

President of ľAV

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]]> ľAV Wins $19M Contract With Defense Manpower Data Center /ecs-insight/press-release/ecs-wins-19m-contract-with-defense-manpower-data-center/ Wed, 15 Mar 2023 13:00:19 +0000 http://ecstech.flywheelstaging.com/?p=23013 The Defense Manpower Data Center has awarded ľAV a five-year $19M contract. ľAV will support ServiceNow implementations that will reduce workflow complexity and boost productivity.

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ľAV will provide operation and maintenance support for established ServiceNow instances, and consultative and development services to continue digital modernization.

FAIRFAX, Va. – March 15, 2023 ― , a leader in advanced technology, science, and digital transformation solutions, has won a five-year $19M contract with the within the U.S. Department of Defense (DoD). A leader in DoD identity management, the DMDC maintains DoD databases, supports the information requirements of the Office of the Under Secretary of Defense for Personnel & Readiness, and oversees DoD personnel programs and research.

ľAV will support the digital transformation of the DMDC by optimizing existing instances of ServiceNow ― the digital workflow management platform ― and ensuring the success of new implementations. By providing operations and maintenance services, architectural design, development, and implementation services, ľAV will bring new capabilities to the DMDC and transform legacy IT applications.

ľAV adds this DMDC project to a lengthy list of successful ServiceNow deployments it has undertaken for the DoD and federal civilian clients. These include: the Army, Air Force, Space Force, Defense Information Systems Agency, several DoD Fourth Estate agencies, Department of Commerce, Department of Homeland Security, Department of the Treasury, U.S. Postal Service, and Environmental Protection Agency.

John Heneghan

President of ľAV

“ľAV is excited to support the critical mission of the DMDC,” said John Heneghan, president of ľAV. “We’ll use our ServiceNow expertise to help the agency reduce workflow complexity, boost productivity, and offer improved services to uniformed service members, veterans, and families around the world.”

“As a ServiceNow Elite partner, ľAV leverages the full power of the platform to support the DMDC’s digital transformation,” said Martin Burke, vice president of Integrated Solutions at ľAV. “ľAV will help DMDC reengineer and modernize every one of its business and IT processes, using the powerful features and flexibility of the ServiceNow platform.”

Martin Burke

Vice President of Integrated Solutions

About ľAV
ľAV, ASGN’s federal government segment, delivers advanced solutions in cloud, cybersecurity, data and artificial intelligence (AI), application and IT modernization, science, and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence, and commercial industries. ľAV maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ľAV has more than 3,800 employees throughout the United States. For more information, visit .

About ASGN Incorporated
ASGN Incorporated (NYSE: ASGN) is a leading provider of IT services and professional solutions, including technology, creative, and digital, across the commercial and government sectors. ASGN helps leading corporate enterprises and government organizations develop, implement, and operate critical IT and business solutions through its integrated offering of professional staffing and IT solutions. For more information, visit us at .

Contact
Martin Burke, VP of Integrated Solutions
(703) 270-1540
martin.burke@ecstech.com

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]]> Modernizing To Meet The Moment: DISA Achieves Digital Transformation with ľAV /ecs-insight/case-study/modernizing-to-meet-the-moment-disa-achieves-digital-transformation-with-ecs/ Thu, 11 Aug 2022 11:00:12 +0000 http://ecstech.flywheelstaging.com/?p=19998 ľAV’ DISA team is standardizing and modernizing DISA’s Service Catalog with ServiceNow, improving the user experience.

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]]> Partnering With A “Next-Gen” MSP /ecs-insight/blog/partnering-with-a-next-gen-msp/ Thu, 07 Jul 2022 13:07:39 +0000 http://ecstech.flywheelstaging.com/?p=19279 ľAV is a “next-generation” MSP, providing a range of services to create an end-to-end experience.

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Enter the “next-generation” managed service provider (MSP): providers who not only deliver innovative solutions but who link solutions from different areas to create an end-to-end service model.

In recent years, tech –and data-oriented industries have shifted away from insourced solutions towards MSPs. However, while MSPs represent a cost-effective way to access critical IT capabilities and applications, rarely does one MSP cover all aspects of an enterprise’s technology suite.

One area where partnering with a next-gen MSP can reduce this operational redundancy is cloud services. There are many MSPs who can provide access to basic cloud services, but partnering with a next-gen MSP goes beyond digitizing workflows or decentralizing business operations — it empowers an enterprise to streamline and transform its whole operation.

“Next-Gen” Means End-to-End Service

Partnering with a next-gen MSP means getting end-to-end service. An end-to-end cloud service provider leverages the cloud to increase operational flexibility and link disparate solutions, improving the whole enterprise. Such solutions can vary as widely as:

Asset Management
Open-source Search & Analysis
DevSecOps
AI/ML
Zero Trust Architecture

Gaining access to the scalability and ease of use of the cloud can have a major impact on an enterprise’s bottom line. However, gaining access to a range of cloud-enabled solutions that touch every aspect of an operation can be nothing short of transformative.

Connecting the Dots

As a leading provider of cloud managed services, including the Audited Amazon Web Services (AWS) MSP program competency, ľAV helps customers build cloud initiatives from scratch, guides them through the adoption and implementation process, and provides ongoing support. With over 1,000 cloud certifications, accreditations, and awards to our name, we accelerate cloud adoption while maintaining business continuity, minimizing risk, and enhancing performance.

Want to learn more about how ľAV can help you transform your operation?

CONTACT OUR EXPERTS

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]]> Beyond ITSM: Enterprise Transformation with ServiceNow /ecs-insight/blog/beyond-itsm-enterprise-transformation-with-servicenow/ Wed, 23 Mar 2022 12:00:21 +0000 http://ecstech.flywheelstaging.com/?p=14518 ľAV experts Chad Elliott and Cherlyn Steininger sat down to discuss the keys to kicking off a successful enterprise transformation and the ways in which ServiceNow is paving the way for new levels of enterprise maturity.

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ServiceNow has created tremendous opportunity for enterprises of all kinds to achieve their digital transformation goals. From service desk operations to intelligent applications, the internet of things, and beyond, the Now platform offers a host of functionalities to find new efficiencies, reduce costs, and embrace smarter ways of doing business.

ľAV Director of Architecture Cherlyn Steininger and Customer Service Manager Chad Elliott sat down to discuss the keys to kicking off a successful enterprise transformation and the ways in which ServiceNow is paving the way for new levels of enterprise maturity.

CHAD ELLIOTT

Customer Service Supervisor

CHERYLYN STEININGER

Director of Architecture

Q: What is the typical starting point for enterprise transformation?

Chad Elliott: Every enterprise transformation engagement begins with the discovery phase. We want to understand the user environment, the service we’re providing to the customer—the service-level agreements–in other words, what are our measurements of success? If we’re modernizing a service desk function, for instance, that might be ticket types and response times. From an operational standpoint, how do we input these needs into the system? How do we categorize incidents, how do we account for different levels of support, from a self-service portal through service desk tiers three and four? In this phase, we not only think through the customer’s needs, but also the methods to achieve them.

Cherylyn Steininger: When we talk about enterprise transformation, it’s not just about any single tool. It includes the people and processes, as well as understanding the overall business. So, one of the things we focus on when it comes to discovery is not just where they are today and where they want to go tomorrow, but understanding their processes, their maturity levels, and areas of improvement that they may not see. From within an organization, the customer may not recognize all of the things they can gain.

In the beginning, we like to focus on “a day in the life.” This helps us understand not only how the customer is doing things today, but why, and how that “why” applies to the business. We may uncover things that are not typical to other organizations but are nonetheless critical components of that specific enterprise or engagement. We have to take into account not only best practices, but also what’s best for the customer’s business. That involves understanding both the customer base and the user base, then tailoring the solution to meet their needs—all of that comes into play as part of the discovery phase.

Q: So, you’ve done your fact finding and laid out a strategy. How do you proceed? What are some ways in which you can measure success across different engagements?


Chad Elliott: At the end of the day, it always comes down to creating value for the end customer. How do they know they are getting value for their budget? You have to figure out objective measures, whether it’s availability, reliability, whatever, and go from there. The customer needs to know what they’re paying for, which they might not always understand in technical jargon. You might not even be talking to a technical employee.

Generally speaking, IT service management tries to bridge that gap. Sometimes, we come in to perform a function or implement one capability, and after examining the current state with the customer, they uncover other opportunities for improvement as well. We all know that enterprises are, by their nature, interconnected. What started as a standalone engagement can, through the unification of siloed components and automation of key processes, ultimately come to encompass other parts of the enterprise as well. This is how we build systems that are smarter, more efficient, and more secure.


Cherylyn Steininger: This trend has definitely picked up in the last five years. We have especially seen a growth pattern with ServiceNow capabilities beyond IT service management (ITSM)—solutions like customer service management, human resources (HR), facilities and workplace management, and IT operations and asset management (ITOM and ITAM).

The fact is that when we talk about ITSM, which has been around for over 20 years, most customers have reached a level of maturity where they’re looking to expand on what they already have. We’ve worked with some of the national laboratories, for example, to implement HR across the board, ITAM and configuration management databases (CMDB), and other functions that go beyond traditional ITSM.

Chad Elliott: That’s why I like ServiceNow. Maybe a customer starts with something like incident management, simple tickets, but once they start to see the other applications that ServiceNow offers—change management, project management—it gets their appetite going. ServiceNow has been a great vehicle to drive improvement because it’s a tool that customers can visualize.

ľAV is a ServiceNow Elite Partner. Learn how we can help maximize your ServiceNow investment. Reach out and talk to an expert today.

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]]> ServiceNow & the Future Workplace /ecs-insight/solution-guide/servicenow-the-future-workplace/ Wed, 14 Apr 2021 14:00:10 +0000 http://ecstech.flywheelstaging.com/?p=14309 ľAV helps organizations build digital workflows for the workplace of tomorrow

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]]> Rapid Rollout: Vaccine Distribution in the COVID-19 Pandemic /ecs-insight/case-study/rapid-rollout-vaccine-distribution-in-the-covid-19-pandemic/ Tue, 09 Mar 2021 17:00:21 +0000 http://ecstech.flywheelstaging.com/?p=14142 Leveraging the power of the ServiceNow Platform, ľAV is helping states manage and support vaccine distribution throughout the pandemic.

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